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Frequently Asked Questions (FAQs)

1. Do I need to register to view prices?

  • Yes, you need to register to view prices. Prices are initially hidden for unregistered customers. The displayed price is always excluding VAT; below, you'll find the price including VAT at the current legal rate of 23% (Portugal).

2. How do I place an order?

  • To place an order, simply browse our website, select the desired products, and add them to your cart. Proceed to checkout, follow the instructions, and complete the purchase.

3. What payment methods are accepted?

  • We accept PayPal, MBWay, Payment by Multibanco Reference, Credit/Debit Cards, Klarna, and bank transfer.

4. Can I modify or cancel my order?

  • After completing the purchase, we cannot guarantee modifications. Please contact us immediately if you need assistance.

5. How can I track my order?

  • We will provide a tracking number once your order is shipped. You can use this number to track the delivery status.

6. What is the return policy?

  • Please refer to our return policy in the corresponding section. We ensure a straightforward process for returns within the specified timeframes.

7. How do you ensure the security of personal information?

  • We prioritize the security of our customers' data. We employ advanced security measures to protect the provided personal information.

8. How long does delivery take?

  • Delivery times vary based on location and the chosen shipping method. Please check the detailed information at the time of purchase.

9. Can I contact you for more information?

  • Yes, we are happy to help! You can contact us through the contact form on our page or using the provided communication channels.

We hope these answers are helpful. If you have further questions, feel free to contact us. Thank you for choosing us!

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